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peter21adrian's avatar
peter21adrian
Seasoned Novice
6 months ago
Solved

Lost Access to Main Account – 12M GP, All GLs R7+, Kyber 3 GAC

I’m experiencing a serious issue with my Star Wars: Galaxy of Heroes account. After a recent login, the game opened a new, empty account, instead of my original one. My original account had: - Abov...
android
  • EA_Lanna's avatar
    EA_Lanna
    6 months ago

    Hi folks, 

    Delighted to share that this issue should now be resolved.

    Thank you for your patience while we worked on this for you!

    - EA_Lanna

AceCV's avatar
AceCV
Seasoned Veteran
6 months ago

There are several people (including me) reporting issues to access the android accounts today. No feedback so far and a TB is on going. 

Not able to get access to my account, not even after cleaning cache, reinstalling app or even using android emulator (Bluestacks) on pc. 

Always getting the new account tutorial and no option to connect to real account. Using Google play to start app also didn't solve it.

 Feedback and quick resolution needed. 

Player_ag993gk5's avatar
Player_ag993gk5
Rising Traveler
6 months ago

CG_Meathead​ Sorry to tag you, but there are more than 48 hours and still no single response from CG about Android client problem. 

  • GRANDOLAKEV's avatar
    GRANDOLAKEV
    Seasoned Veteran
    6 months ago

    Because its been the weekend, CG isn't working for the next few hours

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