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tenniproap's avatar
tenniproap
5 years ago
Solved

Lost my account after new iOS update

Product: Star Wars: Galaxy of Heroes Platform:Apple iPhone What type of device are you experiencing the issue with? Lost my account after IOS update OS Version iPhone 6s Plus Ally Code: (Find i...
bug
  • EA_UltraSlide's avatar
    EA_UltraSlide
    5 years ago

    Hi @tenniproap and sorry to hear this.

    It sounds like you may be playing as a guest and your account may not be linked. Please see our guide on linking accounts for iOS.

    If you log out of Game Center, you may be able to get access to your guest account.

    Another option you have may be to link to your Game Center account to your guest account. You will need to contact our support to get for this. Please do the following:

    1. Link the new account to Game Center.
    2. Contact Support in game - Go to Settings -> Help.
    3. Get the new account linked to your old account (965 - 571 - 825).
GladOS-013's avatar
GladOS-013
Hero (Retired)
5 years ago
@tenniproap You should be able to login to your old Game Center account. Apple might be able to help reset your login credentials if you’ve lost them.
tenniproap's avatar
tenniproap
5 years ago
@GladOS-013 wrote:
@tenniproapYou should be able to login to your old Game Center account. Apple might be able to help reset your login credentials if you’ve lost them.

Yeah I don’t know how I would find that (I already googled it 😂) but when trying I stumbled upon an old account from about 4 years ago that’s trash but at least I have plenty OG characters so I might have to settle with that. 🤷🏽‍♂️

  • GladOS-013's avatar
    GladOS-013
    Hero (Retired)
    5 years ago
    @tenniproap Lol.swgoh customer support may be able to tell you the apple Game Center account your account was associated with, then you could contact apple and ask for a password reset?
    • tenniproap's avatar
      tenniproap
      5 years ago
      @GladOS-013 wrote:
      @tenniproapLol.swgoh customer support may be able to tell you the apple Game Center account your account was associated with, then you could contact apple and ask for a password reset?

      Ok I’ll try that. Thanks!

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