LSB Failed Transaction Issue

As your support and the players were aware, there was an issue that affected multiple players where a LSB that was purchased would fail, the player would not get the bundle they were after and then it would lock them out from re-purchasing the same bundle if they wanted to since it failed.

Unfortunately a lot of these bundles are time-locked, and when we have 3-5 days to purchase these, and the issue takes 3-5+ days to resolve, then we are in a bit of a pickle there as players aren't we. Especially since LSB's take months to half a year+ before they are re-released again.

I contacted EA support help for an opportunity to possibly re-purchase the bundle since this a fault on EA's end,  and as usual, I've attached the generic response we get fom EA support before the conversation is immediately closed off and we get any chance to ask a question or reply.

Is there absolutely no way for a player that has raised an issue to get a chance to re-purchase the failed LSB since it was previously 'locked out' from the store? Even if that is not an option, since MULTIPLE users had this issue affect them for all the LSB's that were out, are EA not able to re-release them in the store for another 3-5 day extension so the players that missed this are able to get it again? Because it's these sorts of actions that will keep annoying your paying playerbase, and is part of the larger reason your company is making less and less profit from this game... Do better, listen to your playerbase, without them your game wouldn't be where it is now