LSB MALGUS never received

Hey there, 
I bought the Malgus LSB ont the 20th of August and just received cristals like it seems a lot of people… 
My paiement did go through and I did restaures my buyings, without any results.
I did contact your support team and open a case days ago without any advances. 
My ally code is : 49Ss6Hu-Tb-JPVVqJwCeTA 
Thanks in advance !