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Explxsive69's avatar
Explxsive69
Seasoned Newcomer
2 days ago

Re: Malgus LSB glitch

Gifted a guild mate the malgus LSB 2 days ago and received a message they would receive it in their inbox soon and it has not been delivered. Considered it might have failed to purchase in some way, so did it again yesterday and still no bundle delivered to them despite receiving the message it would be delivered soon. Checked my purchases and it shows I purchased it twice yet no gift has been delivered. Attached the Apple purchase receipts. 

My ally code: 369-472-317

Their ally code: 484-293-664

4 Replies

  • ArshavindaGod's avatar
    ArshavindaGod
    Seasoned Newcomer
    15 hours ago

    I’m also having this issue, a guild mate purchased the Ben solo bundle for me as a gift three days ago and nothing has shown up. Supports not answering me on my end and being very unhelpful on his end.

  • Explxsive69's avatar
    Explxsive69
    Seasoned Newcomer
    15 hours ago

    CG_Meathead​ sorry if tagging is bad manners. I just want to pass on that EA help is indicating the Malgus LSB is not a giftable bundle despite it being listed in the gift section of the game. Not sure if that means something is broken with the bundle, but I was told to pursue my refund with Apple. 


    I was told that I somehow purchased the gift for myself when that is not a feature in the shop and on top of that I have had my Malgus at R7 for over a year, so normally the game would never allow me to purchase this for myself  

    I did try to state this back to support as I understand they may not be as involved in the game, but their feedback was to just try to get my refund through Apple and no paths were provided for giving my guild mate the purchase. 

  • kjrltnm1jy57's avatar
    kjrltnm1jy57
    Rising Newcomer
    23 hours ago

    Same issue, purchased a Malgus and a ben solo, neither showed up. Attempting to open a ticket but that process is so slow and painfull. 

  • Fury-Rage45's avatar
    Fury-Rage45
    Newcomer
    24 hours ago

    Im having the same problem. i bought it for a friend of mine in my alliance the day it showed up in game and it has yet to show up in their account.

     

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