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CarolLovesCats's avatar
CarolLovesCats
New Novice
2 years ago

Missing Compensation of Webstore March Mystery Chest

Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? MI CC9 Pro
OS Version MIUI 12.0.2
Ally Code: (Find it here: http://bit.ly/AllyCode ) 922-367-267
What type of issue do you have? Missing Rewards
How often does the bug occur? Every time (100%)
Summarize your bug Missing Compensation of Webstore March Mystery Chest
Steps: How can we find the bug ourselves? I did not receive the compensation of Webstore March Mystery Chest.
Connection Type Wifi
Please select your region Asia
Country China

‌

Yesterday I noticed that some players have received the compensation of Webstore March Mystery Chest.

However, I found that I did not receive it.

I am 100% sure that I have reached the 25 limit. I got the 25th chest on March 25th and I did not see the chest from March 26th, so obviously I have claimed all 25 chests.

So please fix this.

bug

3 Replies

  • EA_Gunner's avatar
    EA_Gunner
    Icon for EA QV Team rankEA QV Team
    2 years ago

    The make good was not sent out yet. 

    EDIT: I checked your player ID and cannot confirm your claim. Based on our information account 922-367-267 was not affected by the issue.

  • 73kemosabe73's avatar
    73kemosabe73
    Rising Adventurer
    2 years ago

    I also did not receive the make good for the March mystery chest even though I collected the chest online every day of the month until it was no longer showing in the web store due to it giving out only 25 days instead of 31. I submitted a ticket in game but EA simply just responded with the initial post which was unhelpful: Ally code is 198754189. @EA_Gunner 

  • CarolLovesCats's avatar
    CarolLovesCats
    New Novice
    2 years ago
    @EA_Gunner I am 100% sure that I have reached the 25 limit. If I was not affected by the issue, why I could not see the chest from March 26th? So based on your information, how many times did I actually reach? 24? 23? Please explain.

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