Forum Discussion

New Traveler

5 years ago

Missing crystals

Hello, Recently this afternoon, I've noticed that a large number of crystals has been stolen or have gone missing. I originally had around 1700 crystals, then I found out I had 481. I don't recall m...

technical issues

FMAChet

New Traveler

5 years ago

I’ve have sent a email to the support team, haven’t seen anything yet. I’ve also tried restoring purchases many times, but nothing has happened.

FMAChet

New Traveler

5 years ago

Is there anyone who can help me?

FMAChet
New Traveler
5 years ago
Sorry to posting again, but two days without any reply from EA, in this fourm, email, reddit of the game's forum. No offense, but this is bad customer service. As a player and someone who's paid them with real money, I believe that I should at least get a reply to help me with my problem.
- EA_Lanna
  Community Manager
  5 years ago
  Hi @FMAChet,
  
  Unfortunately, there isn't anything anyone from this forum can do to help, aside from share the details I did above on how to get in touch with our support team. We are not equipped to support your case through the forum, you need to continue pursuing the support team directly using the steps I shared above.
  
  - EA_Lanna
- DAMI3N360
  Seasoned Novice
  4 years ago
  My GFs account has had same issue happen twice within last 4 months. She filed a ticket as well for the first incident. Heard nothing from "Support". Then got an email survey from CG 2 months later to ask how Support is doing...smh... Customer service is abysmal with CG sadly...