Missing free Kylo Ren shards
Product: Star Wars: Galaxy of Heroes
Platform:Apple iPad
What type of device are you experiencing the issue with? ipad 2 and ipad 3
OS Version 11
Ally Code: (Find it here: http://bit.ly/AllyCode ) 211-596-123 (Sarith LeKit) and 223-764-695 (Mol Eliza)
What type of issue do you have? Missing Rewards
How often does the bug occur? Every time (100%)
Summarize your bug Both accounts did not receive the free Kylo Ren shards that were distributed today. Both my own accounts did receive them, so I think there is a mistake? The two mentioned accounts are both underage accounts.
Steps: How can we find the bug ourselves? Don't know
Connection Type Wifi
Please select your region Europe
Country the Netherlands
Product: Star Wars: Galaxy of Heroes
Platform:Apple iPad
What type of device are you experiencing the issue with? ipad 2 and ipad 3
OS Version 11
Ally Code: (Find it here: http://bit.ly/AllyCode ) 211-596-123 (Sarith LeKit) and 223-764-695 (Mol Eliza)
What type of issue do you have? Missing Rewards
How often does the bug occur? Every time (100%)
Summarize your bug Both accounts did not receive the free Kylo Ren shards that were distributed today. Both my own accounts did receive them, so I think there is a mistake? The two mentioned accounts are both underage accounts.
Steps: How can we find the bug ourselves? don't know.
Connection Type Wifi
Please select your region Europe
Country the Netherlands
Hey @iefow, thanks for reaching out. Unfortunately, due to these accounts being underage accounts, they are not eligible for this promotion. More details can be found here: Kylo Ren Promotion details
