Missing GL Jabba Shards. Unable to unlock

Product: Star Wars: Galaxy of Heroes
Platform:Apple iPad
What type of device are you experiencing the issue with? Ipad
OS Version 17.1.1
Ally Code: (Find it here: http://bit.ly/AllyCode ) 896-311-321
What type of issue do you have? Missing Rewards
How often does the bug occur? Rarely (0% - 9%)
Summarize your bug Game disconnected on first gl Jabba quest now I’m missing ten shards.
Steps: How can we find the bug ourselves? Please forward me ten Jabba Shards
Connection Type Wifi
Please select your region North America
Country Usa

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Can not complete the quests to earn shards anymore and can’t earn the ultimate due to not having Jabba unlocked