Hi @Dafunk44 and sorry to hear that.
What @GladOS-013 said is absolutely correct, any missing items, shards, rewards, etc. you can always get in touch with our support staff. They should be able to assist.
Hi @Dafunk44 and sorry to hear that.
What @GladOS-013 said is absolutely correct, any missing items, shards, rewards, etc. you can always get in touch with our support staff. They should be able to assist.
So @EA_HighCommand here I am, after trying to contact someone to solve this for me in every way possible and can't get a word back from any source and I'm just wanting to use the character I've spent all my time and resources funneled to unlock. Also wondering why you can't just give me the shards I'm owed like you did @Palpatine1969 in the previous thread when I looked up this issue in the first place. I have the exact same situation going on and I'm just shrugged off. Like most stuff with EA, this is a joke and I shouldn't be surprised anymore yet it continues to be one upped. At least have some consistency when it comes to resolving issues and do it in a timely manner, not leave someone hanging for two days with no word from anything
Hi @Dafunk44 and thank you for your reply.
Usually, as said before, that type of issue is usually handled faster by our support team. Since you already contacted them before we saw your thread, we usually don't interfere to avoid confusion, etc.
What's the case number you have with support?
