Forum Discussion

Thmelly's avatar
Thmelly
3 years ago
Solved

Missing play point rewards

Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? samsung Galaxy 20
OS Version 13
Ally Code: (Find it here: http://bit.ly/AllyCode ) 171-231-738
What type of issue do you have? Missing Rewards
How often does the bug occur? Rarely (0% - 9%)
Summarize your bug missing my play point rewards from a few days ago. I purchased the large galactic bundle and I haven't received it in game yet. this has happened before a few times but usually shows up usually the same day or the next but nothing yet.
Steps: How can we find the bug ourselves? not sure
Connection Type Wifi
Please select your region North America
Country US

‌

Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? galaxy 20
OS Version 13
Ally Code: (Find it here: http://bit.ly/AllyCode ) 171-231-738
What type of issue do you have? Missing Rewards
How often does the bug occur? Rarely (0% - 9%)
Summarize your bug purchase the large galactic bundle out of the play store with the play points and its been a few days and still don't have the rewards
Steps: How can we find the bug ourselves? not sure
Connection Type Wifi
Please select your region North America
Country US

‌

bug
  • EA_Gunner's avatar
    EA_Gunner
    3 years ago

    Thank you for the report. Your report has been highlighted, and we are looking into it.

41 Replies

  • Player_17rrui0l's avatar
    Player_17rrui0l
    3 years ago

    Hey, are you still having this issue, because my friend and I are having the exact same issue?

  • Attomisk's avatar
    Attomisk
    Rising Rookie
    3 years ago

    I am not able to make purchases. When I try I get "Transaction Pending" error.

  • Mrched's avatar
    Mrched
    Rising Traveler
    3 years ago

    Same problem here.

    Tried restarting, problem persists.

    Tried reinstalling, problem persists.

    Raised a help request in game but received no response.

    Currently unable to purchase the conquest pass because of this error, which is very annoying.

  • ARokus2's avatar
    ARokus2
    3 years ago

    Same issue here, appeared ever since Conquest started.

    Deleting game data did not help, neither a reinstall later.

  • Mrched's avatar
    Mrched
    Rising Traveler
    3 years ago

    @EA_Gunner  I contacted EA Help and they directed me here.... 

    This issue is preventing me buying anything, I'm literally trying to spend money with you and the customer service is still astonishingly poor.

  • EA_Gunner's avatar
    EA_Gunner
    Icon for EA QV Team rankEA QV Team
    3 years ago

    Thank you for the report. Your report has been highlighted, and we are looking into it.

  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    3 years ago
    Marked as the Solution for Visibility Purposes

    Hi folks, 

    Thanks for the reports. We're looking into it. Could you pop the following details in your replies please? 

    • What type of device are you experiencing the issue with? 
    • OS Version:
    • Ally Code: (Find it here: http://bit.ly/AllyCode ) 
    • Wifi/Mobile connection: 
    • Troubleshooting steps tried: 

    Thanks, 

    EA_Lanna 

  • Attomisk's avatar
    Attomisk
    Rising Rookie
    3 years ago

    What type of device are you experiencing the issue with? Multiple 

    OS Version: Android

    Ally Code: 388-253-471 

    Wifi/Mobile connection: Both

    Troubleshooting steps tried: uninstall, reinstall, clear cache, restore purchase

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