Forum Discussion

Seasoned Newcomer

9 days ago

Solved

Missing purchase

Made purchase Did not receive the 10 + on the quest journey. Paid 39.00 ... did not get my perks Bank account says paid pending [Edited title for clarity - CM]

android

ui (user interface)

EA_QueenBee
8 days ago
Hey tyaxwqurli8a,

Sometimes it can take up to 24 hours for a transaction to finish processing. If you still don't have your purchase by then, I'd recommend trying to restore purchases, and if that doesn't work, reaching out to our live support team via the in-game help option. They can take a look into this for you.

EA_QueenBee

Community Manager

8 days ago

Hey tyaxwqurli8a,

Sometimes it can take up to 24 hours for a transaction to finish processing. If you still don't have your purchase by then, I'd recommend trying to restore purchases, and if that doesn't work, reaching out to our live support team via the in-game help option. They can take a look into this for you.