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leoceryw's avatar
leoceryw
Seasoned Rookie
9 years ago

Missing raid rewards

Hi,
My ally ID cascor 159-611-452
Few issues:
 
1. We completed heroic pit raid and I got the in-game letter showing my rank was 5 which is fine.  However, after I claimed the reward, I actually didn't receive one completed craft Mk5 Arakyd Droid Caller and 16 MK3 Carbanti Sensor Array Salvages even they both showed in my reward letter but I did receive my credits part and 7 shards of Han Solo.  Not quite sure if I received 940 guild currency.  Can you please investigate it and credit me back on the gear parts and maybe guild currency?
 
2. I am currently in Dark Council guild and we have been checking that there is still system glitch/bug on people's daily raid tickets contribution even our players contributed 600/600 but not only the system didn't show the right contribution on the right column of each player's contribution but also our raid didn't get the full amount of contribution from each player.  Can you please investigate it and make necessary credit? 
 
Thank you.
Jack
bug

2 Replies

  • leoceryw's avatar
    leoceryw
    Seasoned Rookie
    9 years ago

    I still didn't get any response on this one.

    Can someone from EA reply my request?

  • EA_Andy's avatar
    EA_Andy
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    9 years ago

    Hi @leoceryw

    For any missing content queries you would need to speak with one of our game advisers so they can look into this further for you.

    To contact an adviser please follow the steps below: 

    1. Click on the following link: http://help.ea.com/ (once there make sure that your country is correctly select in top left hand corner of Help.EA.com)
    2. Make sure you are logged in (top right corner) and select 'Help with Game'
    3. Find the affected game (if it's an account issue select Origin)
    4. Select 'Contact Us' at the bottom right on the new page
    5. Select your platform and then 'Next' 
    6. Select topic from the drop down menus, type in a short description of your issue and select 'Next'.
    7. Select a contact option. Please note that available contact options do depend on your country settings and time of day.

    Thanks,

    - Andy -

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