Missing Rewards Admiral Ackbar Capital Ship

Product: Star Wars: Galaxy of Heroes
Platform:iOS
What type of device are you experiencing the issue with? iPhone
OS Version Latest
Ally Code: (Find it here: http://bit.ly/AllyCode ) 159-379-749
What type of issue do you have? Missing Rewards
How often does the bug occur? Every time (100%)
Summarize your bug I Completed Tier 2 of Capital Ship Upgrades Admiral Ackbar. I have not received the rewards for this completion. I cannot progress with further activities in this challenge without the shards to upgrade my Home One ship. I have attempted to use the in game help and have been going in circles with the staff there.
Steps: How can we find the bug ourselves?
Connection Type Wifi
Please select your region North America
Country Canada

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Images of completed event and lack of reward