Forum Discussion

4 years ago

Missing rewards for Chewbacca event

Hello! I completed the event in 2018, then haven't been playing long time. Now when back found my Chewbacca missing. All shards, though event was completed. Can you do something please? At least rese...

technical issues

EA_Lanna

Community Manager

4 years ago

Hi @Neferum103,

Please take a screenshot/write down of your Player ID for yourself and then try a uninstall/reinstall of the SWGOH app. It may help the content appear.

If not, it would be best to reach out to our support team directly by following the steps in this article to ensure a help ticket is started from in your SWGOH account (it helps to link the account with the ticket): How to contact support

- EA_Lanna

Neferum103
4 years ago
@EA_Lanna Hi, I have wrote to them and got answer that they don’t manage such issues. They said “we manage only payment, refunds and similar questions”. No one can help me... I am really pissed off already of that support.
My ally code 812-719-835
- EA_Lanna
  Community Manager
  4 years ago
  Hi @Neferum103,
  
  The support team responded to you and told you they don't handle missing content cases?
  
  - EA_Lanna
  - Neferum103
    4 years ago
    @EA_Lanna exactly