Missing rewards for Chewbacca event
Hello! I completed the event in 2018, then haven't been playing long time. Now when back found my Chewbacca missing. All shards, though event was completed. Can you do something please? At least rese...
Forum Discussion
@EA_Lanna Hi, I have wrote to them and got answer that they don’t manage such issues. They said “we manage only payment, refunds and similar questions”. No one can help me... I am really pissed off already of that support.
My ally code 812-719-835
My ally code 812-719-835
EA_Lanna
Community Manager
Community ManagerHi @Neferum103,
The support team responded to you and told you they don't handle missing content cases?
- EA_Lanna
The support team responded to you and told you they don't handle missing content cases?
- EA_Lanna
- @EA_Lanna exactly
- EA_LannaHi @Neferum103,
I understand now after re-reading your opening post. This is my error, I misunderstood this to be for a current event.
The support agent would be correct, my apologies. If the event is from 2018, the support advisors would not be able to access any content from their tool to release for you. Equally, the studio would not be able to roll back an event for your specific account either.
Sorry for the confusion on that.
- EA_Lanna- @EA_Lanna So there is nothing you can do?
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