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PickleIbby's avatar
PickleIbby
5 years ago
Solved

Missing Rewards

Product: Star Wars: Galaxy of Heroes Platform:Apple iPhone What type of device are you experiencing the issue with? Iphone OS Version 14.1 Ally Code: (Find it here: http://bit.ly/AllyCode ) 114-7...
bug
  • EA_UltraSlide's avatar
    EA_UltraSlide
    5 years ago

    Hi @PickleIbby 

    It is recommended that players reach out themselves and not have someone reach out on their behalf.

    We have checked and there are several purchases for 875 crystals over the last few weeks. If the player believes there are missing rewards, they can reach out to our support with the details.

    Regarding Tier 6 of SEE's event, it looks like they have made 3 attempts and have 2 wins. Currently they have 2 Ultimate Ability Material - this matches the number of registered wins. Unfortunately, we will be unable to refund any Dark side tickets used, sorry.

EA_UltraSlide's avatar
EA_UltraSlide
Icon for EA Staff rankEA Staff
5 years ago

Hi @PickleIbby 

It is recommended that players reach out themselves and not have someone reach out on their behalf.

We have checked and there are several purchases for 875 crystals over the last few weeks. If the player believes there are missing rewards, they can reach out to our support with the details.

Regarding Tier 6 of SEE's event, it looks like they have made 3 attempts and have 2 wins. Currently they have 2 Ultimate Ability Material - this matches the number of registered wins. Unfortunately, we will be unable to refund any Dark side tickets used, sorry.

PickleIbby's avatar
PickleIbby
5 years ago

He did try to reach out, but the website isn’t exactly user friendly. It took me awhile to figure out how to put in a ticket. Just thought I’d try to help. He did not ask me to do so. Just didn’t want to lose a valued guild member and I get his frustration.

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