Forum Discussion

Seasoned Newcomer

1 month ago

Missing shards for R5-D4

I unlocked the latest era character by buying one of the 5999 crystal packs. Got 5 x 7 shards. Somehow this created a situation where I did not get any of the free shards you normally get with new er...

individual events

PDJPSN

Rising Rookie

16 days ago

I've raised multiple tickets and keep getting fobbed off CG_Meathead

Support have admitted they can see the transaction of me spending 5,999 crystals on the R5-D4 booster pack but they have also said that the shards have been claimed and redeemed. My response was to ask why my Zeb is 5star and half way to 6star when all I've done is buy one 5,999 crystal booster pack... however with R5-D4 I bought a 5,999 crystal booster pack AND 2x 1,299 crystal packs for R5-D4 shards and my R5-D4 isn't even close to being 5star and not to my surprise the support team have stopped responding...

Terrible customer service for people that invest in your game