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sfsfsf156's avatar
sfsfsf156
New Novice
4 years ago

missing shards from shipment

Product: Star Wars: Galaxy of Heroes
Platform:Apple iPad
What type of device are you experiencing the issue with? i pad pro
OS Version 14.4.2
Ally Code: (Find it here: http://bit.ly/AllyCode ) 464-732-351
What type of issue do you have? Missing Rewards
How often does the bug occur? Every time (100%)
Summarize your bug Mk 12 Czerka Sensor array prototype salvage purchase
Steps: How can we find the bug ourselves? see above
Connection Type
Please select your region Europe
Country UK

tried to buy Mk 12 Czerka Sensor array prototype salvage shards to move Finn from gear 12 to 13 - went via the 'find' thing on the player, after getting up to 35 shards using fleet energy, tried to buy 5 more for 135 credits. (there were many options for buying different amounts available). Bought shards, and was deducted credits, but didn't get the shards. only thing that happened was options to buy were reduced from many to a single option (25 for 750) - very disappointing as this would have let me get the piece of gear

3 Replies

  • Hi @sfsfsf156 

    What currency did you attempt the purchase with? Was it Crystals or Conquest Credits? Do you have a rough estimate of what this this hapened?

  • sfsfsf156's avatar
    sfsfsf156
    New Novice
    4 years ago

    it was purple crystals - from the 'find screen' that you can get to from the players profile / gear / components from / find

  • EA_UltraSlide's avatar
    EA_UltraSlide
    Icon for EA QV Team rankEA QV Team
    4 years ago

    Do you have a rough estimate of when this happened so we thoroughly investigate?

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