Purchased Episode Pass - no rewards!

Hey! I purchased the episode pass like last week, and haven’t received anything for it! I’ve been talking to tech support from the minute I didn’t get rewards and haven’t gotten any progress unfortunately. Anyone else had a similar issue? Any admins on here that could help me out?

I’ve shown transactions and apple receipts and still no luck. Would love to get this resolved as the pass ends in a few days.

sorry if this is the wrong forum!