Missing shards
Product: Star Wars: Galaxy of Heroes
Platform:Apple iPhone
What type of device are you experiencing the issue with? iPhone
OS Version 14.4.2
Ally Code: (Find it here: http://bit.ly/AllyCode )
What type of issue do you have? Missing Rewards
How often does the bug occur? Rarely (0% - 9%)
Summarize your bug Since the starter characters have changed, I lost all of my shards for them. I was saving them up to unlock the character but instead they’ve been given to me like everyone else but the shards are gone. I could’ve used these to upgrade so they were worth all the time I put in getting them all.
Steps: How can we find the bug ourselves?
Connection Type
Please select your region Europe
Country England
Shards that I have collected for the starter characters have disappeared since they were just given to us in the new update but I would’ve liked to have upgraded them with the shards I spent a lot of time saving since everyone gets given those characters anyway.
Hi @e_abbiemor54,
We've checked your account, and you did not lose any shards for Ahsoka Tano or Old Ben. Before the update, you had 10 Ahsoka shards (10 are needed to unlock her at 1 star) and 28 shards for Old Ben (50 are needed to unlock and upgrade him to 3 stars). As for Jedi Knight Anakin, you had 0 shards before the update, according to our logs, so you didn't lose any for him, from what we can tell. For those characters, you've technically gained shards, so everything appears to be in order.
