Forum Discussion

jstehly's avatar
6 years ago
Solved

Mods Not Accessible (disappeared)

Product: Star Wars: Galaxy of Heroes
Platform:Apple iPhone
What type of device are you experiencing the issue with? iPhone XR
OS Version iOS 13.3
Ally Code: (Find it here: http://bit.ly/AllyCode ) 874-688-319
What type of issue do you have? Gameplay
How often does the bug occur? Every time (100%)
Summarize your bug I can no longer access my mods. The battles and mod management are both locked and say that I need to be level 50. I'm level 85 and have a GP of over 5M and have been playing since December 2015.
Steps: How can we find the bug ourselves? Not sure....I have screenshots, though.
Connection Type Wifi
Please select your region North America
Country USA

  • Update: my game crashed and reset itself.  Once the game reinitialized everything was back to normal.  In addition to mods, the shard shop and ships were not available.

2 Replies

  • Update: my game crashed and reset itself.  Once the game reinitialized everything was back to normal.  In addition to mods, the shard shop and ships were not available.

  • CEO_Rago's avatar
    CEO_Rago
    Hero (Retired)
    6 years ago

    Hey @jstehly ,

    please try these steps:

    - Force Close the application and then reopen it

    If it doesn’t grant you access to the shard shop again:

    - First uninstall the game, then check your WiFi connection and if it is stable then reinstall. After it reinstalled, it will try to download all assets, do not interrupt it (could take awhile).


    This should fix it.

    Regards.

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