Forum Discussion

Seasoned Newcomer

6 days ago

Need help routing recent account-association failure to technical support

I’m hoping a Community Manager can help me find the correct human support path. My old account, Dack/DackVigil, successfully loaded on this same iPhone about 3 weeks ago after I had been away from ...

android

ios

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Seasoned Newcomer

5 days ago

Update: After 13 days of going in circles, in-game EA Help has now formally closed my case, stating they cannot proceed without the Player ID or Ally Code.

EA_HighCommand EA_Lanna — I’m not asking the forum to recover the account. I’m asking how to get the recent account-association failure reviewed by someone who can inspect the technical history. Could either of you please point me to the correct team or process?