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TheAlmightyDezu's avatar
TheAlmightyDezu
6 years ago
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Product: Star Wars: Galaxy of Heroes Platform:Android Phone What type of device are you experiencing the issue with? Samsung Halo OS Version 7.0 Ally Code: (Find it here: http://bit.ly/AllyCode )...
bug
  • CG_MindTricks's avatar
    CG_MindTricks
    6 years ago
    @TheAlmightyDezus Hey, thanks for the report. We've recently had an update for underage accounts. From what you described, your account might be underage and that's why you're seeing this weirdness in game.
    To check if you selected the correct date of birth on the account, you can create a help ticket from in game and our customer support team can assist you with this.
    You have more info available here in regards to wrong date of birth selected and how to contact support:
    https://forums.galaxy-of-heroes.starwars.ea.com/discussion/221219/content-update-12-18-2019

    Thank you and happy holidays!
CG_MindTricks's avatar
CG_MindTricks
Icon for EA Staff (Retired) rankEA Staff (Retired)
6 years ago
@TheAlmightyDezus Hey, thanks for the report. We've recently had an update for underage accounts. From what you described, your account might be underage and that's why you're seeing this weirdness in game.
To check if you selected the correct date of birth on the account, you can create a help ticket from in game and our customer support team can assist you with this.
You have more info available here in regards to wrong date of birth selected and how to contact support:
https://forums.galaxy-of-heroes.starwars.ea.com/discussion/221219/content-update-12-18-2019

Thank you and happy holidays!
  • TheAlmightyDezu's avatar
    TheAlmightyDezu
    6 years ago

    When I first set-up my account, I accidentally sett it as an underage account. When I changed phones a year or two ago, I fixed it. I've had no problem with the in-game chat until this update. Even when I did have an underaged account, I didn't have to load the game twice every time. As I stated, every other time I log in, I get the new player intro. I have to close the app and reload it to access my account and play the game. 

    It looks like I have two issues. I'll follow up on the in-game chat through the link you provided. Thank you. That still leaves the bigger issue of having to log-in twice EVERY TIME I try to access the app. I've done all the troubleshooting steps and everything suggested through the help chats.

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