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crudball71's avatar
crudball71
New Novice
3 years ago
Solved

No Code for Web Store being sent

Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? The web store
OS Version Android 13
Ally Code: (Find it here: http://bit.ly/AllyCode ) 966-795-377
What type of issue do you have? Missing Rewards
How often does the bug occur? Every time (100%)
Summarize your bug No code email being sent to enter the web store!
Steps: How can we find the bug ourselves? I believe there's an issue with my account so not sure how someone else can recreate it?
Connection Type Wifi
Please select your region North America
Country United States

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Every time I go to the web store for the past 2 weeks or so, I click the check box, enter my registered email (registered with EA and the game) and click send code.  The problem is I never receive an email with the code to enter the store. It's been 2 weeks now which is incredibly frustrating as there has been a ton of energy I've missed out on!  I've reinstalled the game (not sure how that would help but it was suggested), cleared my cache, checked SPAM folders, confirmed my accounts are linked, and double checked my account through EA and there appears to be no problems I can find with my configuration.

I have been able to access the store in the past but something happened in the last 2 weeks that made it impossible for me now.  I'm able to get codes to log into this website so I'm confused as to what is causing the problem.

Thanks!

bug
  • EA_Gunner's avatar
    EA_Gunner
    3 years ago

    Code delays are not related to the game. They are sent and monitored from EA side. Please try to request a code later or contact EA Help to report a delay.

6 Replies

  • EA_Gunner's avatar
    EA_Gunner
    Icon for EA QV Team rankEA QV Team
    3 years ago

    Code delays are not related to the game. They are sent and monitored from EA side. Please try to request a code later or contact EA Help to report a delay.

  • crudball71's avatar
    crudball71
    New Novice
    3 years ago
    @EA_Gunner It's not delayed, it's just never coming - I've submitted codes a dozen times over the past 2 weeks and never received one. I'll check EA Help
  • crudball71's avatar
    crudball71
    New Novice
    3 years ago

    EA Help is sending me to SWGoH help and SWGoH Help is sending me to EA Help.  Great.  Will someone please help me resolve this as it seems like an account issue.

  • GMEiserr's avatar
    GMEiserr
    3 years ago

    Not sure if it helps or it's even the same issue, but I'm using a Gmail account for ea connect and since lately the codes are automatically transferred to "promotion Mails" so I can't see them as notification or in the inbox or spamm, i have to click on promotion Mails. Hope this is the same issue for you.

  • shajiby's avatar
    shajiby
    3 years ago

    had the same issue - what fixed it for me was to log into the EA website, reset password, and then accept the new terms and conditions - then once that was done, the code started coming for me again once i tried after that

  • mahler444's avatar
    mahler444
    3 years ago

    Great thinking shajiby, thanks for posting.  I used your method and just like magic it works again!

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