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Daij81's avatar
Daij81
7 years ago

No Grand Arena - No notification - failed to join

Product: Star Wars: Galaxy of Heroes Platform:Android Phone What type of device are you experiencing the issue with? Pixel 2 & Emulator OS Version 9 Ally Code: (Find it here: http://bit.ly/AllyCo...
bug
GladOS-013's avatar
GladOS-013
Hero (Retired)
7 years ago
In general, these types of issues are really hard to evaluate after the fact. There have been similar issues with Territory Wars and people joining (or not joining). ☹️

The best advice I can give you right now - when an active GA join period is open, if it's not visible to you (either on the right-hand side of your screen or in the GA table icon), that 24 hour period is the time you need to come here and post for help. QA Support might be able to check your account at that time and see if there's a problem.

After the GA matchmaking has happened, there's no way to insert you into the round.

I strongly recommend everyone's guild discuss it and call it out when the round starts. I'm a guild leader, and I always update the guild banner in game to let my guild know it's active and that they should sign up. My guildmates playing and getting rewards just makes my guild stronger, so I want them all to do it.
Anonymous's avatar
Anonymous
7 years ago

Thanx for the advice but it never let me join from when we got the rewards for the initial bug filled GA. I contacted someone at EA via chat and said they we're looking into it, but I'm not even sure they spoke very good English or understood my issue. I've gotten the same message in game since the new arena started

  • Anonymous's avatar
    Anonymous
    7 years ago

    This really isn't an issue of not joining GA as I check in on events at minimum 8-10 times a day andamy guild uses discord to communicate events going on ,it wouldn't let me join and still haven't gotten any type of reply from customer service about it being fixed or anyone on forums after posting multiple times with ally code. It would be nice to get some type of rewards for this issue since we were screwed outta rewards, but at least it needs to be fixed where we get to join instead of an error message next GA

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