Forum Discussion

3 years ago

Solved

No rewards raid krait dragon and the rise of the empire

466423787 After the end of rise of the empire 18,06,2023, my account was excluded from the guild https://swgoh.gg/g/ImJFgwCeRLCT-tDTzvv_IA/, passed at least 1 hour as awards to other players came. W...

technical issues

EA_Lanna
3 years ago
Hi @6oul7bduxfen,

I'm sorry to hear you're missing content. We can't help with those cases on Answers HQ but our support team can take a look into it for you. I'm not sure why it might have been closed automatically. It sounds like a technical issue on their end. Try sending in a new case, this time make sure to send in a help ticket from in-game. It helps bring through information the support team will need to look into your case. It'd also help to have your Player ID and Ally Code on hand too in case they need it.

Once in touch with the support team, an advisor will examine the other case to better to understand what might have happened there and if there was an issue, the advisor will correct that asap. They'll then check out the missing content and let you know what can be done from there.

- EA_Lanna

EA_Lanna

Community Manager

3 years ago

Hi @6oul7bduxfen,

I'm sorry to hear you're missing content. We can't help with those cases on Answers HQ but our support team can take a look into it for you. I'm not sure why it might have been closed automatically. It sounds like a technical issue on their end. Try sending in a new case, this time make sure to send in a help ticket from in-game. It helps bring through information the support team will need to look into your case. It'd also help to have your Player ID and Ally Code on hand too in case they need it.

Once in touch with the support team, an advisor will examine the other case to better to understand what might have happened there and if there was an issue, the advisor will correct that asap. They'll then check out the missing content and let you know what can be done from there.

- EA_Lanna