OnePlus stability issues during TW (freezes and crashes)

Product: Star Wars: Galaxy of Heroes Platform:Android Phone What type of device are you experiencing the issue with? OnePlus 3T OS Version 8.0.0 (OxygenOS 5.0.1) Ally Code: 924-698-129 What type...

technical issues

FingolfinTEK

Not applicable

8 years ago

Had another one...

FingolfinTEK

Not applicable

8 years ago

Had several freezes today and I only had a few background apps running (GoH, Discord, Firefox) since I was outside. Had both WiFi and 3G/4G as connection, no VPN, force-closed the game whenever I finished playing it, as instructed by support. From the past few days' experience, the guidelines the tech team suggested does not help any.

FingolfinTEK
Not applicable
8 years ago
Another one...
FingolfinTEK
Not applicable
8 years ago
One more for good night...
FingolfinTEK
Not applicable
8 years ago
Morning, y'all!
FingolfinTEK
Not applicable
8 years ago
...
FingolfinTEK
Not applicable
8 years ago
So, without any shred of doubt I can confirm that neither VPN nor background apps cause any of my issues since the frequency of crashes/freezes was unchanged when I was off VPN and had only one or two apps running in the background. This morning I had several crashes and quite a few freezes with this app being the only one running after a phone restart.
taxingpear94
Not applicable
8 years ago
I may not have a crash as frequent as you, I do notice that during TW the game is sluggish and lags severely. I may not be a programmer or computer tech, but I would hazard a guess that the server mainframes can't handle the traffic produced during a TW event?
FingolfinTEK
Not applicable
8 years ago
@taxingpear94Unfortunately, if that were so then also non-OnePlus phone brands would experience something similar and it would be quickly discovered and fixed - adding new servers is cheap nowadays and most cloud providers offer autoscaling rules so I don't think it's server related.

Also, the crashes/freezes happen frequently even outside TW/TB so it's not an issue exclusive to those events. Maybe there's a memory leak somewhere and TW/TB just makes it more apparent by my constantly navigating between the game screens - who knows? The devs could since they have at least 50 of my system logs but they couldn't be bothered to look. I reached out to Google about my issues and they seem to have done something to motivate EA to promise me they'd get the QA team to look into it but I won't hold my breath just yet 🙂
FingolfinTEK
Not applicable
8 years ago
Oh and this happened not so long ago 🙂
FingolfinTEK
Not applicable
8 years ago
On a roll today!
FingolfinTEK
Not applicable
8 years ago
Top of the morning to ya!
taxingpear94
Not applicable
8 years ago
I'm not a programming guru, just throwing my two cents worth in the pot. What about LTE connection? I notice more lag and length of loading time navigating through the screens when I'm at my house vs work. Home is a more rural, side of a hill area with poorer phone coverage and works is more urban and flat.
FingolfinTEK
Not applicable
8 years ago
Connection type doesn't seem to have any impact; the crashes occurred on both WiFi, LTE and HDSPA+ networks ☹️ And trust me, being a programmer doesn't help - I'm one and I'm pretty much clueless :D
taxingpear94
Not applicable
8 years ago
Must be those pesky Russians. They're running amok. LOL!
FingolfinTEK
Not applicable
8 years ago
You may be right, I thought I smelled vodka :D