Thank you for your report. This has been flagged to the team for further investigation.
What about the error im getting from it ? I cant even open the game now
And its not "missing purchases" its purchased a random pack thats not even in the store for triple the price...
Now im down 50$ and cant log into the game
EA QV TeamHave you tried the Basic Troubleshooting Guide?
No, reinstalling or clearing the cache didn't fix it
Its clearly an error on your end from me clicking restore purchases and its for ever trying to restore a purchase for item that DOESNT EVEN EXIST IN THE STORE that it overcharged me for and is crashing my game repetitively its not something I can control until that is cleared on your end
EA QV TeamBased on the information available to me, the purchase you claim is missing was already added to your account. I would suggest using a second device to sign into SWGoH. If you don't have another device Bluestacks emulator would be an option.
If you scroll up and look at the image i attached where it shows the name of the pack its charged me 30.99$ for and look at the available packs in the store, it doesn't exist i received nothing for it, nor did I try and buy it you can also see the 23$ i added to my google play credit which it took all of that and has charged me 30.99$ ontop of that.
The device i logged in with and tried to make the purchase of the 15$ pack that I was intending to buy is perpetually stuck receiving that error and kicking me out of the game.
If I log onto another device and click "restore purchases" it says its already trying to receive a purchase and then kicks me out of the game.
I did not authorise to spend 54.99$ AUD i authorised to spend 14.99$ Your game has removed money from my account without my authority and I think that's a pretty serious issue on your end. This isn't the first time this has happened.
Community ManagerCommunity Manager
