Padme Permanent LSB

Just bought the 25$ permanent LSB for the padme journey in hopes of preparing for unlocking GAS in the future. This is the first time I’ve bought something through the app store rather than webstore, and I got an error message that went away before I could screenshot it. My backaccount was still charged, but none of the characters are in my account. Happy to provide receipts, just didnt want to post them publicly. Please help, thank you. 

Ally code is 886-384-625