O-02470336R53745642
Purchased the Traya, Sion, Nihilus LSB via webstore the other day and the purchase still has not gone through or reflected on my account. Have attached the associated code and screenshot. Could I ask someone to help push this through?
Community ManagerHi gone_wow,
Sorry to hear you're running into an issue with a pending purchase that hasn't been delivered to your account. I know it's concerning when a transaction gets stuck.
Thank you so much for providing the Transaction ID and the screenshot. That is exactly the information our support team needs to investigate this.
A "pending" status usually means there was an interruption in the communication between the payment provider and our servers. For your account's security, we are unable to view or process any transactions here on the public forums.
This is something that our dedicated support team will need to investigate for you. Please submit a support ticket, and be sure to include the Transaction ID and the screenshot you've already gathered.
You can contact the team directly using our webform.
I hope they can get this pushed through for you quickly.
Community ManagerCommunity Manager
