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Anonymous's avatar
Anonymous
8 years ago

Perpetual Download - Needs Wifi

Product: Star Wars: Galaxy of Heroes
Platform:Apple iPhone
What type of device are you experiencing the issue with? 6+
OS Version 11.1.1
Ally Code: (Find it here: http://bit.ly/AllyCode ) 763-117-243
What type of issue do you have? Network/Connection
How often does the bug occur? Every time (100%)
Summarize your bug Whenever I need to reload game it needs to download 22mb of assets. B/c of size I need wifi for DL. It appears to stall on last 11mb of download, it never gets that info i think. I have deleted & reinstalled game multi times
Steps: How can we find the bug ourselves? No idea
Connection Type Mobile
Please select your region North America
Country Usa

‌

Pls fix or provide help. It appears to try to do download every time
bug

8 Replies

  • Bl4ckDe4th88's avatar
    Bl4ckDe4th88
    8 years ago
    Same problem, just 13 MB
    Device: iPhone 5s, iOS 11.2.6
    Working fine on iPad Pro 12.9“ 1. Gen
    Same iOS Version
  • Bl4ckDe4th88's avatar
    Bl4ckDe4th88
    8 years ago
    My Ally Code is 777-474-733
    I already tried restarting my phone multiple times and reinstalling the game.
    And just as an update: Now it’s 25 MB of data
  • CG_MindTricks's avatar
    CG_MindTricks
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    8 years ago
    @Bl4ckDe4th88 Thanks for the reply. We checked your account and it looks like some of the assets did not download on your device. Unfortunately, there is nothing we can do on our side to fix this for you. I'd recommend trying to reinstall the game using a strong and stable Wi-Fi connection, launch it, then leave it in the home screen for around an hour to fully download all the assets uninterrupted. Also make sure that you don't have any other apps running in the background. Let us know if this fixes the issue for you.
  • PremierVenoth's avatar
    PremierVenoth
    8 years ago

    Sometimes wi-fi is wonky - I know every time I've had these issues and I've turned off wi-fi and gone 4g I've never had an issues.

    I don't know if that's an option for you, but it has worked for me 100% of the time.

  • Bl4ckDe4th88's avatar
    Bl4ckDe4th88
    8 years ago
    Tried it and it didn’t do it.
    I deleted the app and restarted my phone, cleared the multitasking bar, installed SWGoH, restarted my phone again and started the game with a stable WiFi connection. Left it there for about an hour.
  • Bl4ckDe4th88's avatar
    Bl4ckDe4th88
    6 years ago
    @CG_MindTricks Well, it's back again. And not only on my iPhone, but also on my iPad. This is increadibly annoying especially with the crap, that Apple included in their iOS 13.2 Update (Throwing apps out of Multitasking very frequently). I don't have to download those additional files every time, but more often than not

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