Player lock not locking mods properly

Question

Product: Star Wars: Galaxy of HeroesPlatform:Apple iPhoneWhat type of device are you experiencing the issue with? iPhoneOS Version iOS 12.1Ally Code: (Find it here: http://bit.ly/AllyCode ) 912-532-944What type of issue do you have? OtherHow often does the bug occur? Often (50% - 99%)Summarize your bug The last two locks (TW and GA) have resulted in missing mods from toons. I set alarms to switch mods and do so before player lock like always. However, the last two times have resulted in several of my toons not having mods (and important ones, too! My JKR is without mods)Steps: How can we find the bug ourselves? Connection Type Please select your region Country ‌Product: Star Wars: Galaxy of HeroesPlatform:Apple iPhoneWhat type of device are you experiencing the issue with? iPhone OS Version 12.2Ally Code: (Find it here: http://bit.ly/AllyCode ) 912-532-944What type of issue do you have? OtherHow often does the bug occur? Often (50% - 99%)Summarize your bug The last two locks (TW and GA) have resulted in missing mods from toons. I set alarms to switch mods and do so before player lock like always. However, the last two times have resulted in several of my toons not having mods (and important ones, too! My JKR is without mods)Steps: How can we find the bug ourselves? Switch your mods around only specifically for player lockConnection Type WifiPlease select your region North AmericaCountry ISA‌

glados-013 · Answer

Hi, thanks for the report! The team is aware of this issue. It is being considered a gameplay exploit.

https://forums.galaxy-of-heroes.starwars.ea.com/discussion/203670/issue-with-grand-arena-roster-lock#latest

thejijja · Answer

I’m aware of that issue, wasn’t sure if it was the same thing or not. Support team told me it was unrelated, and to fill out a separate bug report 🤷‍♂️

ea_highcommand · Answer

HI&nbsp;@TheJijja&nbsp;and thank you for the report.

Not sure if this is the same issue as the one&nbsp;@GladOS-013&nbsp;referred to. Where do you check your mods in GA/TW from? The character selection in the squad building screen or the squad selection screen itself?

thejijja · Answer

Hi there! I believe I tried both with the same result, which is what led me to believe it was unrelated. I will check during offense though to see if I get different results on squad selection versus builder