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EA_Gunner
5 months agoEA QV Team
You can find the case ID on EA Help under my account > my cases. Without the case ID, I cannot escalate it to EA Help's specialist team.
Senior_melancon
5 months agoSeasoned Novice
Hello, thank you for following up, I was away from my computer for the last few days
The first case was on https://ea-production.helpshift.com/hc/en/
and the platform and support staff never submitted a case number but are still stalling for the refund.
I've opened a case with eahelp #188797182 and they said their tools are "experiencing issues" and are unable to help and to try again, which i will but If you can escalate it I'd be immensely grateful
Good day
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