Forum Discussion

darcetme's avatar
6 years ago

Profile error: best championship score and best championship rank not separate

Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? android phone- but it will affect all cliens
OS Version not relevant
Ally Code: (Find it here: http://bit.ly/AllyCode ) not relevant
What type of issue do you have? Other
How often does the bug occur? Every time (100%)
Summarize your bug in your profile, the Best Championship Rank is not your best final Rank, it's whatever your final Rank was on your highest championship score. These should be separate.
Steps: How can we find the bug ourselves? Look at players' GAC history. For some, the best championship score and best championship rank will be tied to the same run, for others, they might have had a much higher rank on a different scoring system. E.g. I personally have a 44k banner run that gave me a rank in the 5,000s...but I had a 40k banner run that gave me a rank ~250...but my profile only shows the 5,000 rank because that's what my highest banner run had.
Connection Type Wifi
Please select your region North America
Country usa

demo case:

if you have a final gac standing of 45k banners and are in 10th place overall, but have another final gac standing with 40k banners but are in 1st place, your profile will say your highest gac banner count is 45k and your highest gac rank is 10th.

What it should say is that your highest gac banner count is 45k and  your highest gac rank is 1st.

See how there are 4d 14h left on review?  This is not from an in progress championship, its completed.

*edit:  I was not clear enough- these were both completed months ago.  232 position run was over a month prior to the 5,211 position run but the 5,211 position run had the 44k banner result, which was a better banner result than the 232 position's banner count...so the 5,211 position's banner count overwrote the 232 position's banner count, and also overwrote the 232 position as well.  The screenshot showing the current profile best results achieved is AFTER it overwrote the 232 position.

6 Replies

  • CG_MindTricks's avatar
    CG_MindTricks
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    6 years ago
    @darcetme Hey, thanks for the report. This is actually working as intended because the Season is considered to be over after the Review phase has ended. Once the Review phase is done, the Player Stats should update as well.
    Hope this helps.
  • darcetme's avatar
    darcetme
    6 years ago

    @CG_MindTricks thanks for getting back...but no, it's not working as intended.  The screenshot with the position of 232 is from dec 8 2019, and the screenshot of my profile is is from jan 25th, 2020...the worst result of 5,211 position overwrote the better result of 232.

    I suspect what happened is it blindly assumed the position of the higher banner result was better and simply overwrote it with that value.

  • CG_MindTricks's avatar
    CG_MindTricks
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    6 years ago
    @darcetme Ah, I noticed that the Ally Code was in one of the screenshots you provided. We did have an issue where the "Championship Best Rank Achieved" stat was not updating correctly after the completion of the season, and that was fixed back in January. This might be an explanation for the issue. Was the stat updated correctly since February?
  • darcetme's avatar
    darcetme
    6 years ago

    sorry @CG_MindTricks , it wasn't letting me log in...the 232 screenshot is dated from dec 8th, and the 5411 screenshot is dated jan 25.  not sure the exact times of the championships.  I'm looking to finish this current run with a similar result depending on if my opponent tries on offense again, i can update in several days on how my profile changed.  currently it's worse pts/better position, but that might change to better pts/better position if i win the round.

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