Profundity bonus tier - Insufficient Currenty
Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? Android
OS Version 11
Ally Code: (Find it here: http://bit.ly/AllyCode ) 312491976
What type of issue do you have? Gameplay
How often does the bug occur? Every time (100%)
Summarize your bug After beating the bonus tier, I received a message saying I had Insufficient Currency--you do not have enough Galactic Tickets
Steps: How can we find the bug ourselves?
Connection Type Wifi
Please select your region North America
Country USA
I did the Profundity Legendary event for the first time on 10/31. This occurred around 11:30pm Pacific.
After beating the bonus tier, I received a message saying I had Insufficient Currency--you do not have enough Galactic Tickets.'
I beat the bonus tier a second time and the same error popped up.
I tried using in-game support to report the issue but they seem to lack any understanding of the event and how it works. I would appreciate the crystals required to refresh the event 1 time, the next time the event appears, thanks! Hopefully it's fixed by then.
Hi @05bxyqidfg1r, and thank you for the report.
This error message can appear when your game client is out of sync with the server and is usually fixed by a game restart. Unfortunately, after checking our logs, I don't see any attempts at the Profundity Bonus Tier, and therefore, I can't refund you the crystals used. Sorry!
