Forum Discussion

5 years ago

Prompted for Google Play Account at Launch - Connection Lost, "Reload", Loop

Product: Star Wars: Galaxy of Heroes Platform:Android Phone What type of device are you experiencing the issue with? Oneplus 6T OS Version 10 Ally Code: (Find it here: http://bit.ly/AllyCode ) 88...

bug

EA_HighCommand

EA QV Team

5 years ago

@TashAureus unfortunately, not that we are aware of.

One thing you could try is to remove the GooglePlay account from the device, restart the device, and then add that account again to trigger the authentication once more.

ijcath

Rising Rookie

5 years ago

I am having the exact same problem, and it's gone on for over an hour. I've tried restarting my phone, clearing the app storage/cache, reinstalling the app, trying on wifi and on data, and removing Google play access for the app. Nothing has helped.