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sparkzz86's avatar
sparkzz86
Seasoned Newcomer
9 months ago

Purchased Appo pack from online store not showing up

I recently purchased the $30 appo pack from the web-store but have still not gotten the pack in my inbox and it has been over 12 hours already

i have attached a screen shot when i try to press the pack on the webstore


my ally code is 397-838-198

can one of the ea help team look into it

 

cheers

 

 

 

ios

4 Replies

  • sparkzz86's avatar
    sparkzz86
    Seasoned Newcomer
    9 months ago

    My money is still on hold. 

    also how do i re-buy the pack it just says unavailable when I try to buy. 

  • EA_Gunner's avatar
    EA_Gunner
    Icon for EA QV Team rankEA QV Team
    9 months ago

    Try changing stores to trigger the bundle to reappear. If possible, tap on the bundle and cancel the pending purchase. 

  • sparkzz86's avatar
    sparkzz86
    Seasoned Newcomer
    9 months ago

    I still can not cancel the bundle and the money is still in hold in my paypal account 

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