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sparkzz86's avatar
sparkzz86
Seasoned Newcomer
2 months ago

Purchased Appo pack from online store not showing up

I recently purchased the $30 appo pack from the web-store but have still not gotten the pack in my inbox and it has been over 12 hours already

i have attached a screen shot when i try to press the pack on the webstore


my ally code is 397-838-198

can one of the ea help team look into it

 

cheers

 

 

 

4 Replies

  • sparkzz86's avatar
    sparkzz86
    Seasoned Newcomer
    30 days ago

    My money is still on hold. 

    also how do i re-buy the pack it just says unavailable when I try to buy. 

  • EA_Gunner's avatar
    EA_Gunner
    Icon for EA QV Team rankEA QV Team
    30 days ago

    Try changing stores to trigger the bundle to reappear. If possible, tap on the bundle and cancel the pending purchase. 

  • sparkzz86's avatar
    sparkzz86
    Seasoned Newcomer
    24 days ago

    I still can not cancel the bundle and the money is still in hold in my paypal account 

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