Been on live chat to EA for two hours - no help.
I purchased eternal emporer lightspeed bundle 1 for about £25 and only received crystals. No-one will help. EA won’t help. Anyone have any advice?
ally code is 685 283 718
Player ID: 1EhIZTFLR5qn3YNn5e-8Pw
order number: 1006553290271
EA_HighCommandEA_Gunner Tagging you in case you can resolve?
I have the same problem since Friday, I have gotten no help yet hope they fix this soon because I won't leave it like this.
We can’t stop until they fix it. It’s wrong.
2ez_TiboTube We can’t stop until they fix it. It’s wrong.
It is basically robbing.
I bought 3 days ago (Fri, Dec 5, 2025 at 7:09 PM) LSB - SITH ETERNAL EMPEROR LIGHTSPEED II - ORDER NUMBER: 1005509464240 - my identifier x53cgkk9xuve – and I received crystals instead of it!!! My account was charged and I have the purchase confirmation. I opened a ticket with the support department and nothing for 3 days!! No response at all, I don’t know where to turn. I don’t feel like playing in such a situation or buying anything else if there’s no guarantee that you actually receive what you pay real money for. In such cases, the reaction should be immediate, but as we can see, players who support this game are not respected at all. Please help me with information on where to turn to get what I paid for, or a refund?
Community ManagerCommunity Manager
