Purchased Lightspeed bundle error processing but charged.

Product: Star Wars: Galaxy of Heroes
Platform:iOS
What type of device are you experiencing the issue with? iPhone 15 pro
OS Version 18.0.1

Ally Code: (Find it here: http://bit.ly/AllyCode )662-435-245
What type of issue do you have? Missing Rewards
How often does the bug occur? Rarely (0% - 9%)
Summarize your bug I bought the Finalizer light speed bundle from the webstore but did not receive the characters, instead just getting crystals added to my account. The payment went through and I was charged on my card
Steps: How can we find the bug ourselves?Purchased bundle from webstore, then logged back into game after payment was confirmed, to see a message saying there was an issue processing your purchase.
Connection Type Wifi
Please select your region
Country US