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OutrunWhistle's avatar
8 months ago
Solved

Question

Are underage accounts not allowed to message people? I've discussed this in another board and they suggested this as the reason why I cannot compose messages, but I thought A. This would be a more appropriate place to put this question B. It would be good to have some affirmation on the matter

  • Hey OutrunWhistle​,

    If the account is a child/underage account, that would indeed be the reason you're unable to use chat or messaging in-game. 

    From this page:

    Mobile games

    Many countries have data protection laws that require us to make sure children experience our games in a way that’s appropriate for their age. In some of our mobile games that don’t need an EA Account to play, we ask players their age and then turn off features that may not be appropriate for them. For example, if your child is below the minimum age of digital consent in your country, they won’t be able to connect to social networks and access social features like Chat.

    If that's an underage account incorrectly, you can check this article for more information on getting that aged up to a proper account.

1 Reply

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    8 months ago

    Hey OutrunWhistle​,

    If the account is a child/underage account, that would indeed be the reason you're unable to use chat or messaging in-game. 

    From this page:

    Mobile games

    Many countries have data protection laws that require us to make sure children experience our games in a way that’s appropriate for their age. In some of our mobile games that don’t need an EA Account to play, we ask players their age and then turn off features that may not be appropriate for them. For example, if your child is below the minimum age of digital consent in your country, they won’t be able to connect to social networks and access social features like Chat.

    If that's an underage account incorrectly, you can check this article for more information on getting that aged up to a proper account.

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