Forum Discussion

mcdapper2016

7 years ago

Solved

Rancor Raid "Connection Error" Bug

Product: Star Wars: Galaxy of Heroes Platform:Android Phone What type of device are you experiencing the issue with? Samsung Galaxy Note 8 OS Version 0.14.1 Ally Code: (Find it here: http://bit.l...

bug

tvsfrink
7 years ago
@mcdapper2016 @CG_MindTricks
This happened to me last night in the Rancor raid, with the same team I've used on auto for ages with no issues (JTR CLS Han BB8 R2). However, I tried something new - I turned off the vpn that my Lookout Mobile Security app runs in the background. As soon as I did that, the score posted.
I'm going to try it in HAAT tonight with C3PO on the team and see if that fixes the problem.

tvsfrink

7 years ago

@mcdapper2016 @CG_MindTricks

This happened to me last night in the Rancor raid, with the same team I've used on auto for ages with no issues (JTR CLS Han BB8 R2). However, I tried something new - I turned off the vpn that my Lookout Mobile Security app runs in the background. As soon as I did that, the score posted.

I'm going to try it in HAAT tonight with C3PO on the team and see if that fixes the problem.

CG_MindTricks
EA Staff (Retired)
7 years ago
@tvsfrink Really appreciate the information. Please let me know if you find out anything else.

As for the rest of the players who posted on this thread, do you have the same or similar app installed by any chance? If so, can you please try disabling it temporarily just to confirm if this is what is causing the issue?

Thank you.
- mcdapper2016
  7 years ago
  @CG_MindTricks I think @tvsfrink has found the problem. The last two Raids I have participated in, The Pit and AAT, the Lookout VPN was off and my scores posted immediately. I hesitate to even turn it on now because that is most likely the problem. As soon as it is disabled, it turns back on within seconds. I need to figure out how to permanently disable it and then turn it back on.
  - mcdapper2016
    7 years ago
    @CG_MindTricks I might have found another bug in the AAT raid. Raid Han Solo's protection SHOULD regenerate when BB-8 is present correct? For some reason, it did not the entire raid the last time I played which was Friday, January 11, 2019 from 7:00 PM to just before 8:00 PM. He is the only one whose protection did not replenish.