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GladOS-013's avatar
GladOS-013
Hero (Retired)
6 years ago

Re: Call for action on current crashing/freezing issue

@Resmi9793 wrote:
@JumLx38 Thanks. I also got a warning for spamming, which felt strange given how easy it was to find the duplicates... Surely this unified thread is what support should be creating, right?

Disclaimer: I'm not a moderator. 

I believe the warning was for bumping up 20+ threads on this page. That ended up pushing all other bug Reports of the front page, which is not the desired behavior - other bugs also deserve attention. 

Chatting on this thread should be fine. Attaching crash logs here should be fine, because you're adding investigative information each time. 

Posting a reply that says "just crashed again" several times a day would be an example of the type of behavior that might result in further warnings - it would keep bumping the thread repeatedly while providing no meaningful content. 

Once a bug has been flagged by HighCommand or UltraSlide, additional posts are unnecessary. Ideally, a player wanting to make a similar report would search, find a previous report, and either add their report as a comment or click the "Me too" button. All three separate posts exist because those posters were too lazy to search - even if a similar report was already one of the top posts. 

4 Replies

  • Resmi9793's avatar
    Resmi9793
    6 years ago
    @GladOS-013 Yup. That was the reason. And they were very quick to respond to that.

    Seems strange that I'm doing all the legwork here since then. If they would just tell us what else we could do to help, that would be a massive improvement on where we are right now.
  • Resmi9793's avatar
    Resmi9793
    6 years ago

    Got a different error today aftr the Mon Mothma update downloaded.  Another memory allocation failure...

    07-24 11:21:48.931 23793 24086 E AndroidRuntime: FATAL EXCEPTION: pool-9-thread-1
    07-24 11:21:48.931 23793 24086 E AndroidRuntime: Process: com.ea.game.starwarscapital_row, PID: 23793
    07-24 11:21:48.931 23793 24086 E AndroidRuntime: java.lang.Error: FATAL EXCEPTION [pool-9-thread-1]
    07-24 11:21:48.931 23793 24086 E AndroidRuntime: Unity version     : 2018.4.19f1
    07-24 11:21:48.931 23793 24086 E AndroidRuntime: Device model      : samsung SM-T810
    07-24 11:21:48.931 23793 24086 E AndroidRuntime: Device fingerprint: samsung/gts210wifixx/gts210wifi:7.0/NRD90M/T810XXU2DRH1:user/release-keys
    07-24 11:21:48.931 23793 24086 E AndroidRuntime:
    07-24 11:21:48.931 23793 24086 E AndroidRuntime: Caused by: java.lang.IllegalStateException: Fatal Exception thrown on Scheduler.Worker thread.
    07-24 11:21:48.931 23793 24086 E AndroidRuntime:        at rx.internal.schedulers.ScheduledAction.run(ScheduledAction.java:62)
    07-24 11:21:48.931 23793 24086 E AndroidRuntime:        at rx.schedulers.ExecutorScheduler$ExecutorSchedulerWorker.run(ExecutorScheduler.java:110)
    07-24 11:21:48.931 23793 24086 E AndroidRuntime:        at java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:428)
    07-24 11:21:48.931 23793 24086 E AndroidRuntime:        at java.util.concurrent.FutureTask.run(FutureTask.java:237)
    07-24 11:21:48.931 23793 24086 E AndroidRuntime:        at java.util.concurrent.ScheduledThreadPoolExecutor$ScheduledFutureTask.run(ScheduledThreadPoolExecutor.java:272)
    07-24 11:21:48.931 23793 24086 E AndroidRuntime:        at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1133)
    07-24 11:21:48.931 23793 24086 E AndroidRuntime:        at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:607)
    07-24 11:21:48.931 23793 24086 E AndroidRuntime:        at java.lang.Thread.run(Thread.java:762)
    07-24 11:21:48.931 23793 24086 E AndroidRuntime: Caused by: android.database.CursorWindowAllocationException: Cursor window allocation of 2048 kb failed.
    07-24 11:21:48.931 23793 24086 E AndroidRuntime:        at android.database.CursorWindow.<init>(CursorWindow.java:108)
    07-24 11:21:48.931 23793 24086 E AndroidRuntime:        at android.database.AbstractWindowedCursor.clearOrCreateWindow(AbstractWindowedCursor.java:198)
    07-24 11:21:48.931 23793 24086 E AndroidRuntime:        at android.database.sqlite.SQLiteCursor.clearOrCreateWindow(SQLiteCursor.java:300)
    07-24 11:21:48.931 23793 24086 E AndroidRuntime:        at android.database.sqlite.SQLiteCursor.fillWindow(SQLiteCursor.java:138)
    07-24 11:21:48.931 23793 24086 E AndroidRuntime:        at android.database.sqlite.SQLiteCursor.getCount(SQLiteCursor.java:132)
    07-24 11:21:48.931 23793 24086 E AndroidRuntime:        at android.content.ContentResolver.query(ContentResolver.java:555)
    07-24 11:21:48.931 23793 24086 E AndroidRuntime:        at android.content.ContentResolver.query(ContentResolver.java:478)
    07-24 11:21:48.931 23793 24086 E AndroidRuntime:        at com.upsight.android.internal.persistence.OnSubscribeFetchByType.call(OnSubscribeFetchByType.java:49)
    07-24 11:21:48.931 23793 24086 E AndroidRuntime:        at com.upsight.android.internal.persistence.OnSubscribeFetchByType.call(OnSubscribeFetchByType.java:19)
    07-24 11:21:48.931 23793 24086 E AndroidRuntime:        at rx.Observable$2.call(Observable.java:233)
    07-24 11:21:48.931 23793 24086 E AndroidRuntime:        at rx.Observable$2.call(Observable.java:225)
    07-24 11:21:48.931 23793 24086 E AndroidRuntime:        at rx.Observable$2.call(Observable.java:233)
    07-24 11:21:48.931 23793 24086 E AndroidRuntime:        at rx.Observable$2.call(Observable.java:225)
    07-24 11:21:48.931 23793 24086 E AndroidRuntime:        at rx.Observable$2.call(Observable.java:233)
    07-24 11:21:48.931 23793 24086 E AndroidRuntime:        at rx.Observable$2.call(Observable.java:225)
    07-24 11:21:48.931 23793 24086 E AndroidRuntime:        at rx.Observable$2.call(Observable.java:233)
    07-24 11:21:48.931 23793 24086 E AndroidRuntime:        at rx.Observable$2.call(Observable.java:225)
    07-24 11:21:48.931 23793 24086 E AndroidRuntime:        at rx.Observable$2.call(Observable.java:233)
    07-24 11:21:48.931 23793 24086 E AndroidRuntime:        at rx.Observable$2.call(Observable.java:225)
    07-24 11:21:48.931 23793 24086 E AndroidRuntime:        at rx.Observable$2.call(Observable.java:233)
    07-24 11:21:48.931 23793 24086 E AndroidRuntime:        at rx.Observable$2.call(Observable.java:225)
    07-24 11:21:48.931 23793 24086 E AndroidRuntime:        at rx.Observable.subscribe(Observable.java:8834)
    07-24 11:21:48.931 23793 24086 E AndroidRuntime:        at rx.Observable.subscribe(Observable.java:8801)
    07-24 11:21:48.931 23793 24086 E AndroidRuntime:        at rx.observables.BlockingObservable.blockForSingle(BlockingObservable.java:433)
    07-24 11:21:48.931 23793 24086 E AndroidRuntime:        at rx.observables.BlockingObservable.first(BlockingObservable.java:160)
    07-24 11:21:48.931 23793 24086 E AndroidRuntime:        at com.upsight.android.analytics.internal.dispatcher.schema.LocationBlockProvider.fetchLatestLocation(LocationBlockProvider.java:119)
    07-24 11:21:48.931 23793 24086 E AndroidRuntime:        at com.upsight.android.analytics.internal.dispatcher.schema.LocationBlockProvider.get(LocationBlockProvider.java:91)
    07-24 11:21:48.931 23793 24086 E AndroidRuntime:        at com.upsight.android.analytics.internal.dispatcher.schema.Schema.getValueFor(Schema.java:133)
    07-24 11:21:48.931 23793 24086 E AndroidRuntime:        at com.upsight.android.analytics.internal.dispatcher.delivery.UpsightRequest$DefaultTypeAdapter.write(UpsightRequest.java:123)
    07-24 11:21:48.931 23793 24086 E AndroidRuntime:        at com.upsight.android.analytics.internal.dispatcher.delivery.UpsightRequest$DefaultTypeAdapter.write(UpsightRequest.java:108)
    07-24 11:21:48.931 23793 24086 E AndroidRuntime:        at com.google.gson.TypeAdapter$1.write(TypeAdapter.java:191)
    07-24 11:21:48.931 23793 24086 E AndroidRuntime:        at com.google.gson.Gson.toJson(Gson.java:661)
    07-24 11:21:48.931 23793 24086 E AndroidRuntime:        at com.google.gson.Gson.toJson(Gson.java:640)
    07-24 11:21:48.931 23793 24086 E AndroidRuntime:        at com.google.gson.Gson.toJson(Gson.java:595)
    07-24 11:21:48.931 23793 24086 E AndroidRuntime:        at com.google.gson.Gson.toJson(Gson.java:575)
    07-24 11:21:48.931 23793 24086 E AndroidRuntime:        at com.upsight.android.analytics.internal.dispatcher.delivery.UpsightEndpoint.send(UpsightEndpoint.java:189)
    07-24 11:21:48.931 23793 24086 E AndroidRuntime:        at com.upsight.android.analytics.internal.dispatcher.delivery.BatchSender$BatchSendTask.run(BatchSender.java:315)
    07-24 11:21:48.931 23793 24086 E AndroidRuntime:        at com.upsight.android.analytics.internal.dispatcher.delivery.BatchSender$1.call(BatchSender.java:220)
    07-24 11:21:48.931 23793 24086 E AndroidRuntime:        at rx.internal.schedulers.ScheduledAction.run(ScheduledAction.java:55)
    07-24 11:21:48.931 23793 24086 E AndroidRuntime:        ... 7 more
     
  • JumLx38's avatar
    JumLx38
    6 years ago
    @Resmi9793 could you tell again step by step how we get does logs? Tried to find, but I guess it might be different from phone to phone

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