Re: Cannot log into game since the October 29th update

CrumblingWorld
Seasoned Scout
5 years ago
@EA_Lanna I was able to access my account Monday.
EA_Lanna
Community Manager
5 years ago
Hi @CrumblingWorld,

That's great. Thanks for looping back in to let us know that. Can you share what you did that worked for you in getting back into your account? It might help others in a similar bind.

- EA_Lanna
CrumblingWorld
Seasoned Scout
5 years ago
The only thing I did was uninstall and reinstall the game each day. I kept checking the google play store to see if there was a new update but didn’t see one.

Once in the game I copied down my player ID and ally code, then I transferred my account to my iPhone.
EA_Lanna
Community Manager
5 years ago
Good move taking those down @CrumblingWorld. Try to keep your player ID and Ally code saved somewhere safe outside of the game just in case you'd ever need to provide them and can't log into the game to find them.

Cheers for sharing what did the trick for you. I'll mark your post as the solution so if another player runs into the same issue, they'll know how you worked it.
qix96
5 years ago
I was able to access my account as well.
I'm pretty sure the devs probably figured out an issue on the backend and fixed the accounts up. I didn't need to reinstall or anything it just randomly started working.
EA_Lanna
Community Manager
5 years ago
Excellent. Delighted it's working for you too @qix96, Thanks for updating the thread.

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