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CrumblingWorld's avatar
CrumblingWorld
Seasoned Scout
5 years ago
Solved

Cannot log into game since the October 29th update

I have been unable to access the game since the October 29th update. It gives me an error screen, saying to restart or contact. I’ve tried to restart multiple times and have submitted a help request ...
technical issues
  • CrumblingWorld's avatar
    CrumblingWorld
    5 years ago

    The only thing I did was uninstall and reinstall the game each day. I kept checking the google play store to see if there was a new update but didn’t see one. 

    Once in the game I copied down my player ID and ally code, then I transferred my account to my iPhone.

EA_Lanna's avatar
EA_Lanna
Icon for Community Manager rankCommunity Manager
5 years ago
Hi @CrumblingWorld,

That's great. Thanks for looping back in to let us know that. Can you share what you did that worked for you in getting back into your account? It might help others in a similar bind.

- EA_Lanna
CrumblingWorld's avatar
CrumblingWorld
Seasoned Scout
5 years ago

The only thing I did was uninstall and reinstall the game each day. I kept checking the google play store to see if there was a new update but didn’t see one. 

Once in the game I copied down my player ID and ally code, then I transferred my account to my iPhone.

  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    5 years ago
    Good move taking those down @CrumblingWorld. Try to keep your player ID and Ally code saved somewhere safe outside of the game just in case you'd ever need to provide them and can't log into the game to find them.

    Cheers for sharing what did the trick for you. I'll mark your post as the solution so if another player runs into the same issue, they'll know how you worked it.

    • qix96's avatar
      qix96
      5 years ago

      I was able to access my account as well.

      I'm pretty sure the devs probably figured out an issue on the backend and fixed the accounts up.  I didn't need to reinstall or anything it just randomly started working.

      • EA_Lanna's avatar
        EA_Lanna
        Icon for Community Manager rankCommunity Manager
        5 years ago
        Excellent. Delighted it's working for you too @qix96, Thanks for updating the thread.

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