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Re: Can't buy anyhing from web store

Are you using any VPN connection?

7 Replies

  • memx86's avatar
    memx86
    New Rookie
    3 years ago

    No VPN. Crystals and free stuff working ok

  • EA_Gunner's avatar
    EA_Gunner
    Icon for EA QV Team rankEA QV Team
    3 years ago
    @memx86 We have currently an issue with all EA online services. Please wait until they are fixed and try again later. For now, follow @EAHelp on Twitter for updates.
  • memx86's avatar
    memx86
    New Rookie
    3 years ago

    Well everything was alright week, month, 3 months ago and it didn't work then too.

  • EA_Gunner's avatar
    EA_Gunner
    Icon for EA QV Team rankEA QV Team
    3 years ago
    @memx86 If you experience the issue for a longer period of time it might be related to your payment provider. Try to access the webstore in incognito mode. If this still does not work, reach out to your payment provider or try a different payment method.
  • memx86's avatar
    memx86
    New Rookie
    3 years ago

    I don't even get to step with payment provider. Error occurs when I click on store item with real money.

    In incognito mode store didn't open at all. I get "An error occurred while retrieving catalog items." error.

    Browser console error:

    1. {timestamp: "2023-05-05T09:40:06.586+00:00", status: 500, error: "Internal Server Error",…}
      1. error: "Internal Server Error"
      2. message: "java.lang.RuntimeException: Error encountered with rpc call=SERVER_ERROR stacktrace="
      3. path: "/store/offers"
      4. status: 500
      5. timestamp: "2023-05-05T09:40:06.586+00:00"
      6. trace: "java.lang.RuntimeException: java.lang.RuntimeException: Error encountered with rpc call=SERVER_ERROR stacktrace=\n\tat com.ea.cg.swgoh.client.Client.getStore(Client.java:154)\n\tat com.ea.cg.webstore.store.StoreController.store(StoreController.java:83)\n\tat jdk.internal.reflect.GeneratedMethodAccessor191.invoke(Unknown Source)\n\tat java.base/jdk.internal.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)\n\tat java.base/java.lang.reflect.Method.invoke(Unknown Source)\n\tat org.springframework.web.method.support.InvocableHandlerMethod.doInvoke(InvocableHandlerMethod.java:205)\n\tat org.springframework.web.method.support.InvocableHandlerMethod.invokeForRequest(InvocableHandlerMethod.java:150)\n\tat org.springframework.web.servlet.mvc.method.annotation.ServletInvocableHandlerMethod.invokeAndHandle(ServletInvocableHandlerMethod.java:117)\n\tat org.springframework.web.servlet.mvc.method.annotation.RequestMappingHandlerAdapter.invokeHandlerMethod(RequestMappingHandlerAdapter.java:895)\n\tat org.springframework.web.servlet.mvc.method.annotation.RequestMappingHandlerAdapter.handleInternal(RequestMappingHandlerAdapter.java:808)\n\tat org.springframework.web.servlet.mvc.method.AbstractHandlerMethodAdapter.handle(AbstractHandlerMethodAdapter.java:87)\n\tat org.springframework.web.servlet.DispatcherServlet.doDispatch(DispatcherServlet.java:1067)\n\tat org.springframework.web.servlet.DispatcherServlet.doService(DispatcherServlet.java:963)\n\tat org.springframework.web.servlet.FrameworkServlet.processRequest(FrameworkServlet.java:1006)\n\tat org.springframework.web.servlet.FrameworkServlet.doGet(FrameworkServlet.java:898)\n\tat javax.servlet.http.HttpServlet.service(HttpServlet.java:655)\n\tat org.springframework.web.servlet.FrameworkServlet.service(FrameworkServlet.java:883)\n\tat javax.servlet.http.HttpServlet.service(HttpServlet.java:764)\n\tat org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:227)\n\tat org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:162)\n\tat org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:53)\n\tat org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:189)\n\tat org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:162)\n\tat com.ea.cg.swgoh.client.RpcContextFilter.doFilter(RpcContextFilter.java:67)\n\tat org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:189)\n\tat org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:162)\n\tat org.springframework.web.filter.RequestContextFilter.doFilterInternal(RequestContextFilter.java:100)\n\tat org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:117)\n\tat org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:189)\n\tat org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:162)\n\tat org.springframework.web.filter.FormContentFilter.doFilterInternal(FormContentFilter.java:93)\n\tat org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:117)\n\tat org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:189)\n\tat org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:162)\n\tat org.springframework.boot.actuate.metrics.web.servlet.WebMvcMetricsFilter.doFilterInternal(WebMvcMetricsFilter.java:96)\n\tat org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:117)\n\tat org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:189)\n\tat org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:162)\n\tat org.springframework.web.filter.CharacterEncodingFilter.doFilterInternal(CharacterEncodingFilter.java:201)\n\tat org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:117)\n\tat org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:189)\n\tat org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:162)\n\tat org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:197)\n\tat org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:97)\n\tat org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:541)\n\tat org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:135)\n\tat org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:92)\n\tat org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:78)\n\tat org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:360)\n\tat org.apache.coyote.http11.Http11Processor.service(Http11Processor.java:399)\n\tat org.apache.coyote.AbstractProcessorLight.process(AbstractProcessorLight.java:65)\n\tat org.apache.coyote.AbstractProtocol$ConnectionHandler.process(AbstractProtocol.java:890)\n\tat org.apache.tomcat.util.net.NioEndpoint$SocketProcessor.doRun(NioEndpoint.java:1743)\n\tat org.apache.tomcat.util.net.SocketProcessorBase.run(SocketProcessorBase.java:49)\n\tat org.apache.tomcat.util.threads.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1191)\n\tat org.apache.tomcat.util.threads.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:659)\n\tat org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)\n\tat java.base/java.lang.Thread.run(Unknown Source)\nCaused by: java.lang.RuntimeException: Error encountered with rpc call=SERVER_ERROR stacktrace=\n\tat com.ea.cg.swgoh.client.ClientBlockingRpcChannel.callBlockingMethod(ClientBlockingRpcChannel.java:105)\n\tat com.ea.cg.sw.rpc.PlayerProto$PlayerRpc$BlockingStub.getStore(PlayerProto.java)\n\tat com.ea.cg.swgoh.client.Client.getStore(Client.java:151)\n\t... 57 more\n"
  • EA_Gunner's avatar
    EA_Gunner
    Icon for EA QV Team rankEA QV Team
    3 years ago
    @memx86 Not much else we can help you with. Looks like your payment provider blocks our store.
  • memx86's avatar
    memx86
    New Rookie
    3 years ago

    So your backend tries to reach out to payment provider, gets rejected and pops out 500 error?

    How can I try different payment method if I didn't even get to the step of choosing one?

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