Forum Discussion
9 Replies
- SirTraximus2 years agoSeasoned Rookie
There doesn't seem to be a case number i'm still in help chat was talking to an Ankit and now Gautam. I'll attach the purchases though if that help's from my EA Account
- SirTraximus2 years agoSeasoned Rookie
Yeah it seems when you use the Chat is doesn't create a Case number i've also just attached a screenshot of the chat (to prove i was talking to people)
- SirTraximus2 years agoSeasoned Rookie
@EA_Gunner I hope the above information helps.
- EA_Gunner2 years ago
EA QV Team
@SirTraximus Escalated your info to the CE team. - SirTraximus2 years agoSeasoned Rookie
Thank you so much for your help! you rock!
- SirTraximus2 years agoSeasoned Rookie
Actually one last thing @EA_Gunner even on my iphone it looks like there's trouble applying the conquest pass (after the initial error happened with the PC Client). I attached a photo, my account might be corrupted for applying conquest (cause I did successfully make other store purchases).
Here's my account information:
Ally Code: 169-814-534
Player ID: B_M-aVxaQu68BVAo1vZm7Q
Note: I used to work for QA for Bioware in the past. So i'm trying to give as much info as I can!
Thanks again.
- EA_Gunner2 years ago
EA QV Team
@SirTraximus you're right. Now it fails to apply because the game thinks you have it already. - SirTraximus2 years agoSeasoned Rookie
@EA_Gunner Yeah, I hope you guys can find the bug, i'll let your team work there magic! Hopefully there's a way to maybe flush the purchase cache or something (or if I have to wait for a patch I will)! I'll wait in here to see. You have permission to use my account if you need to run some tests to help.
I'm having the same issue. I've been charged 2 times so far with no pass received.
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