Forum Discussion

Re: G12 finisher can't be applied to correct toon

Thanks for your response.

The g12 is not equiped, it's just crafted, it's like to duplicate, but juste once 😁 and at the beginning, without to know they are specific to one personnage, the communication was not really clear at this moment...

I know my request is complicated but, if i want really g13 GMY, i do it just after craft the g12 finisher...

Cordialy.

4 Replies

EA_HighCommand
EA QV Team
6 years ago
Hi @Ferthzi and thank you for your reply.

Can you send me your ally code, so I can have a look? Thanks!
Javin_Vigil62
6 years ago
hello @EA_HighCommand
i have the same problem with g12 finisher, I prepared G12 finished for general anakin skywalker waiting him to be 7 stars. I used ancien ewok that have the same finished and craft the gear without knowing it was specific to a character.
I call the support they say : post on the forum we can't do anything.
I would just need exceptionnally to refund this craft gear.
Can you help me please ?
Best regards
ChristophIV
Hero+
6 years ago
@Javin_Vigil62 Hello there.

You are talking about a gear 11 finisher (the last piece to complete gear 11) I think, which are not character specific and not the same topic as this old thread. Unless you mean the piece that requires kyrotech pieces, in which case it is a gear 12 piece.

Either way requests for refunds must be made to customer support https://help.ea.com/en-us/help/star-wars/star-wars-galaxy-heroes/how-to-contact-support-for-star-wars-galaxy-of-heroes/
GladOS-013
Hero (Retired)
6 years ago
@Javin_Vigil62 I don’t know if they can help you. The finishers are specific to individual characters. In fact, it even specifically has the name of the character in it - (for ex- Power Cell Injector (Paploo). This was a process improvement to let players know they are in fact different. I don’t remember if there is a reminder prompt (and I’m not willing to risk it on my account right now lol).

There may be nothing that can be done.