Forum Discussion

GladOS-013's avatar
GladOS-013
Hero (Retired)
7 years ago

Re: GAME FREEZING AFTER TW/GA/ARENA WIN BUT DOESN'T COUNT

Hi @NeeganHD and thanks for the feedback. There are multiple reports of crashes, and the QA team can check specific accounts and log these issues. Specific feedback on the game that you would like to direct to the developers belongs on the regular game forums, however.
https://forums.galaxy-of-heroes.starwars.ea.com/categories/feedback-home
Since you provided it in "picture form" instead of in text to bypass language filters, I am deleting the picture. Feel free to provide your feedback on the regular forums.

Update:  Each time the game is updated, the code changes and can provide instability.  Right now there seems to be an issue with users on older devices, and the team has been notified many times and is aware.  To say that they "do nothing" is incorrect.  There are many patch notes involving stability and crash-fixes over the years.  

3 Replies

  • dallas1473's avatar
    dallas1473
    Newcomer
    7 years ago

    I have reported this same issue multiple time myself. Still no fix except to tell me to force stop my app and clear cache. That's not a fix, that's EA and CG being lazy. Happened again today 2. My 2 best teams, both were wins and neither one counted. Also lost my teams to try again. Guild lost the points. Stop making excuses and fix the issues causing this problem. Also how about resetting the teams lost or giving us the wins. This happens to at least 2 people every GA/TW/TB in my guild.

  • NeeganHD's avatar
    NeeganHD
    7 years ago

    If that's your example of a fix, then you are highly mistaken. You can say you've made all sorts of patch notes, but until results are reached then it's nothing other than you "saying you made a fix".

    I am honestly flabbergasted at the lack of professional support for this game. To say I am thoroughly disappointed is a very high understatement. It's like you are trying to drive away your paying customers for no other reason than you don't want to do work. 

About SWGOH Technical Issues

Get help and discuss troubleshooting for Star Wars: Galaxy of Heroes with other players.25,253 PostsLatest Activity: 27 minutes ago