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NeeganHD's avatar
NeeganHD
7 years ago
Solved

GAME FREEZING AFTER TW/GA/ARENA WIN BUT DOESN'T COUNT

Product: Star Wars: Galaxy of Heroes Platform:Android Phone What type of device are you experiencing the issue with? Galaxy Note 9 OS Version REV1.1 Ally Code: (Find it here: http://bit.ly/Ally...
bug
  • GladOS-013's avatar
    GladOS-013
    7 years ago

    Hi @NeeganHD and thanks for the feedback. There are multiple reports of crashes, and the QA team can check specific accounts and log these issues. Specific feedback on the game that you would like to direct to the developers belongs on the regular game forums, however.
    https://forums.galaxy-of-heroes.starwars.ea.com/categories/feedback-home
    Since you provided it in "picture form" instead of in text to bypass language filters, I am deleting the picture. Feel free to provide your feedback on the regular forums.

    Update:  Each time the game is updated, the code changes and can provide instability.  Right now there seems to be an issue with users on older devices, and the team has been notified many times and is aware.  To say that they "do nothing" is incorrect.  There are many patch notes involving stability and crash-fixes over the years.  

GladOS-013's avatar
GladOS-013
Hero (Retired)
7 years ago

Hi @NeeganHD and thanks for the feedback. There are multiple reports of crashes, and the QA team can check specific accounts and log these issues. Specific feedback on the game that you would like to direct to the developers belongs on the regular game forums, however.
https://forums.galaxy-of-heroes.starwars.ea.com/categories/feedback-home
Since you provided it in "picture form" instead of in text to bypass language filters, I am deleting the picture. Feel free to provide your feedback on the regular forums.

Update:  Each time the game is updated, the code changes and can provide instability.  Right now there seems to be an issue with users on older devices, and the team has been notified many times and is aware.  To say that they "do nothing" is incorrect.  There are many patch notes involving stability and crash-fixes over the years.  

NeeganHD's avatar
NeeganHD
7 years ago

If that's your example of a fix, then you are highly mistaken. You can say you've made all sorts of patch notes, but until results are reached then it's nothing other than you "saying you made a fix".

I am honestly flabbergasted at the lack of professional support for this game. To say I am thoroughly disappointed is a very high understatement. It's like you are trying to drive away your paying customers for no other reason than you don't want to do work. 

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